Refund Policy

Effective Date: 1/12/2024

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • You experienced a technical issue that our team could not resolve within a reasonable time.
  • You cancel your subscription within the cooling-off period, as outlined below.
  • The service provided was significantly not as described.
  • You request a refund within 60 days of purchasing your first subscription under our 60 day money back guarantee. This is only applicable to new accounts

2. Cooling-Off Period

If you are a consumer (not a business user) and purchased our service online, you have the right to cancel your subscription within 14 days of purchase in accordance with UK consumer protection laws.

  • Refunds during this period will be processed if you haven’t accessed the service or downloaded any software.
  • Partial refunds may be granted if usage is evident.

3. Refund Process

To request a refund:

  1. Contact us at our support email with your purchase details (e.g. payment date).
  2. Explain the reason for your refund request and provide any supporting information.

Our team will assess your request and respond within 5 business days.

4. Non-Refundable Scenarios

Refunds are not applicable under the following conditions:

  • After the cooling-off period, except as required by law, or covered by the 60 day money back guarantee.
  • If your account is terminated due to a violation of our Terms of Service.
  • For trials, promotional offers, or one-time fees explicitly marked as non-refundable.
  • For unused subscription time if you choose to cancel mid-term.
  • Suspected abuse of the 60 day money back guarantee.

5. Refund Methods

Approved refunds will be processed through the original payment method. Processing times depend on your financial institution and may take up to 10 business days.

6. Amendments to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on our website, and continued use of the service after changes implies acceptance.

7. Contact Us

For any questions regarding this refund policy, please contact us: